Refund Policy

1. Refund application shall be submitted by email within 7 calendar days after goods are received.
2. We accept refund requests for defective and damaged products caused by product quality issues.
3. Buyers shall provide real photos of defective items for verification.
4. Refund will be processed after verification is completed. Partial refund is available under certain circumstances.
5. Custom-made products are non-refundable unless there are quality defects.

Return Policy

1. Before returning goods, buyers must contact us via email to obtain a return authorization. Unauthorized returns will not be accepted.
2. Returned products must remain in original condition, unused and with intact packaging.
3. Buyers are responsible for return shipping costs, unless the damage or defect is caused by our product quality.
4. We will inspect returned items within 5 working days after receiving the returned goods.
5. If the returned product fails inspection, we will send the item back to the buyer at the buyer’s expense.